United States
Regional locations listed in our network: California, Texas, Illinois, Michigan, Ohio, New York, Pennsylvania, North Carolina, Georgia and Florida.
Care beyond delivery
A clear path to getting help.
From your first question to a repair request, start with your model. We’ll help you identify the next step before you arrange shipping.
Tell us first. Move it later.
A treadmill is a large item. Share the details first so the support team can assess the issue and discuss the appropriate service route.
Identify your treadmill
Send the model, serial number if available, retailer and order reference. Include your country and postal code so regional options can be checked.
Describe the issue
Include the error code, when the issue started and photos of the label or affected part. Stop using equipment that behaves abnormally. Never recreate a hazardous fault for a video.
Confirm the service plan
Ask support to confirm any troubleshooting, compatible part or repair option, eligibility, charges and expected timing before proceeding.
Arrange an authorized handoff
If a return or repair shipment is needed, obtain the destination, packing instructions and any collection or label arrangements first. Keep the shipping reference and support conversation.
Regional support
A network closer to home.
Kassadin’s regional warehouse network supports distribution and after-sales coordination in the United States and Canada. Contact us to check the service route for your model and location.
Canada
Five distribution hubs listed in our network: YEG, YVR, YYC, YYZ and YUL.
Service availability depends on your model, seller and location. Warehouse listings are not walk-in service addresses. Please contact support before visiting or sending equipment.
From inspection to repair.
Inspection, mechanical repair and quality checks are distinct stages of service. The work needed for your treadmill depends on the assessment.
Workshop imagery supplied by Kassadin for illustration. Equipment shown may differ from your model.
Before you pack anything.
Get these details confirmed in your service conversation.
The right destination
Request the authorized return or repair address. A warehouse shown in a network graphic is not a shipping instruction.
Costs and collection
Confirm who arranges transport, who pays shipping and whether parts or labor carry a charge. Do not book cross-border freight before receiving instructions.
Packing and handling
Follow the instructions for your exact model and the agreed carrier. Ask for help if you cannot safely move or pack the treadmill.
Service, installation and payment.
Contact support with your exact model, serial number if available, and a photo of the part. The team can assess compatibility and available options. A part replacement is not appropriate for every fault; do not open electrical components or attempt an unapproved repair.
Ask support about repair options for your model and postal code. In-home installation is not a standard service offered through this website. Check any installation service separately with your retailer before purchasing; availability, scope and fees must be confirmed.
Service assistance is not a blanket warranty or free-freight promise. Eligibility, parts, labor and transport costs depend on the terms for your product, seller and case. Confirm the proposed arrangement before sending equipment.
This website does not take payments or offer HSA/FSA checkout. Before purchasing, confirm payment options with the retailer and eligibility or reimbursement requirements with your plan administrator. We do not guarantee that a Kassadin purchase qualifies.
Delivery or order tracking
Open your retailer order history for shipment status, tracking and delivery support.
Returns or refunds
Your retailer’s policy and order eligibility determine the available return options. Start from the order where you purchased.
Service support
Kassadin offers 12 months of service support, subject to the terms applicable to your product. Contact us with your order details to confirm the support available.
Have a model and a question?
Prepare a repair request or email hisea@kassadintech.com. Your message is sent only when you send it from your email app.